Introducing Autonomous CX | #SAPSapphire

At SAP Sapphire 2026, SAP Customer Experience made one thing clear: the era of fragmented, disconnected customer experiences is over. The new paradigm? Autonomous experiences – delivered through agents and assistants across the entire customer lifecycle, grounded in real operational data. In this video, Balaji Balasubramanian, President and Chief Product Officer, SAP Customer Experience, explains: → The CX paradigm shift SAP announced at SAP Sapphire 2026 → What's new in SAP Commerce Cloud for midsize companies → Composable commerce, unified payments, and field sales innovations → Why connected processes + AI = revenue and loyalty growth Learn more about Autonomous CX: https://sap.to/6055B8UKHW #SAPSapphire #CustomerExperience #Joule