Transforming Commerce with Agentic AI in SAP Commerce Cloud | Demo

Agentic AI is changing what “great commerce” looks like, making experiences more personal for customers and operations more proactive for teams. Watch how SAP Commerce Cloud helps teams respond fast to demand spikes and disruption with AI agents that recommend next-best actions, so customers stay happy and loyal. Chapters: 00:00 - Agentic AI transforms the commerce journey 00:22 - Conversational discovery and one-click checkout (Jack) 01:20 - Social surge detected and fulfillment risk forecast 01:49 - Multi-agent mitigation simulation in Merchant Workspace 02:42 - Tariff disruption and next-best actions 03:20 - Loyalty-first intervention and automated thresholds 04:06 - Customer delight and continuous improvement Learn more about SAP Commerce Cloud. 👉 https://sap.to/6055CL4VB